BOKKING & CANCELLATION POLICY

1. Rental
The price you see is what you pay - there are no hidden extras. The rental includes all heating, electricity and other running costs. Towels and bedding are all included in the price. 

2. Payment
We require a deposit of 50% of the rental to confirm the booking. Your booking will not be confirmed until we receive the deposit which should be paid within 3 days of making a booking. If we have not heard from you in this time we may accept an alternative booking. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid a day before your holiday or on arrival. Please note that we do not hand over the keys unless the full rental amount has been received.

3. Arrival and Departure
Your Apartment will be available to you from 2pm on the day of arrival, unless otherwise arranged. You must leave by 11am on the last day. This is to give us sufficient time to thoroughly clean and prepare the cottage for all new guests. It is sometimes possible to arrive earlier than 3pm, particularly during the winter months, so please feel free to ask us about this.

4. Pets
We do not allow guests to bring pets.

5. Over-Occupancy
Each apartment has a maximum occupancy allowed. If you exceed the limit, we are entitled to refuse to hand over the Apartments to you. If this happens we will treat this as a cancellation by you and no refund of rental will be made. Any change in party size or composition must be notified to us in advance.

6. No Smoking
For the benefit of all guests smoking is not permitted in Ruby Homes Apartments.

7. Damages and Breakages
Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of R 200 if you did not report this.

8. Cancellation
Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday the following cancellation terms will apply. The effective date of cancellation is when written notification is received by the Owner. If you cancel 7 days refund the rental paid less the non-refundable deposit. If you cancel less than 7 days before your holiday no refund will be made unless the Apartment is re-let for some or all of the cancelled days. If we do succeed in re-letting the booking, we will refund the lower of either the rental paid by you or the rental received on re-letting, less the non-refundable deposit, less any re-letting costs incurred. Please note that your deposit is not refundable under any circumstances. For this reason we recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. We will send refunds to you promptly but where cancellation is made between 0 and 6 days we will not be in a position to make a repayment (if any) until after your original holiday departure date.

9. Non-Availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

10. Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.